Returns & Refund Policy

At ZA TRADERS, we want you to be completely satisfied with your purchase. If you are not satisfied with your product, you may request a return subject to the conditions below.

1. Return Period

Returns must be requested within 7 days of receiving the product.

Requests made after 7 days may not be accepted.

2. Product Condition

To be eligible for a return, the product must:

• Be unused and in brand-new condition.

• Not have been used for travel or carrying luggage.

• Be returned in its original packaging.

• Include all original accessories, tags, labels, and other items supplied with the product.

• Have no scratches, stains, damage, marks, or signs of wear.

• Be in a condition suitable for resale.

Products that have been used, damaged, washed, altered, or show signs of wear may not be eligible for return or refund.

3. How to Request a Return

To request a return, please contact ZA TRADERS within 7 days of delivery and provide:

• Order number

• Product details

• Reason for return

• Photos or video of the product, if requested

Our team will review the request and provide return instructions if the return is approved.

4. Return Shipping

If the return is due to a wrong, defective, or damaged product received, ZA TRADERS will review the issue and, where applicable, arrange or reimburse the return shipping.

For returns due to a change of mind or personal preference, return shipping charges may be the customer's responsibility.

5. Refunds

Once the returned product is received and inspected, we will notify you whether the return has been approved.

If approved, the refund will be processed to the original payment method, subject to applicable payment-processing timelines.

Refunds may be reduced or declined if the returned product does not meet the required condition stated in this policy.

6. Damaged or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery with photographs/videos of the product and packaging.

We will review the issue and provide an appropriate resolution, which may include a replacement, return, or refund, subject to verification.

7. Non-Returnable Products

A product may not be eligible for return if:

• It has been used.

• It has been damaged after delivery.

• It has scratches, stains, or other signs of use.

• Original packaging, tags, or accessories are missing.

• The return request is made after the 7-day return period.

8. Important Note

Opening the outer shipping package does not automatically make a product ineligible for return. However, the product itself must remain unused, in new condition, and preferably in its original packaging with all accessories and tags intact.

ZA TRADERS reserves the right to inspect returned products before approving a return or refund.

Contact Us

For return or refund assistance, please contact:

ZA TRADERS
Email: [zatraders00101@gmail.com
Phone/WhatsApp: 03084669797
Business Address: Shahdara , LAHORE 

Last Updated: October 2026